Mirroring to Build Trust in Digital Assistants

Katherine Metcalf, Barry-John Theobald, Garrett Weinberg, Robert Lee, Ing-Marie Jonsson, Russ Webb, Nicholas Apostoloff

We describe experiments towards building a conversational digital assistant that considers the preferred conversational style of the user. In particular, these experiments are designed to measure whether users prefer and trust an assistant whose conversational style matches their own. To this end we conducted a user study where subjects interacted with a digital assistant whose response either matched their conversational style, or did not. We found that people strongly prefer a digital assistant that mirrors their “chattiness” and that this preference can be reliably detected.

 DOI: 10.21437/Interspeech.2019-1829

Cite as: Metcalf, K., Theobald, B., Weinberg, G., Lee, R., Jonsson, I., Webb, R., Apostoloff, N. (2019) Mirroring to Build Trust in Digital Assistants. Proc. Interspeech 2019, 4000-4004, DOI: 10.21437/Interspeech.2019-1829.

  author={Katherine Metcalf and Barry-John Theobald and Garrett Weinberg and Robert Lee and Ing-Marie Jonsson and Russ Webb and Nicholas Apostoloff},
  title={{Mirroring to Build Trust in Digital Assistants}},
  booktitle={Proc. Interspeech 2019},