A Theoretical Approach to the Formation of Quality of Experience and User Behavior in Multimedia Services

Werner Robitza, Sabine Schönfellner, Alexander Raake


This paper presents a conceptual model that relates the quality formation process—as established in literature—to human behavior in multimedia consumption. It gives theoretical definitions of behavioral aspects to allow a common understanding of the terms in the User Experience and Quality of Experience communities. The work creates a basis for the predictive modeling of behavior, identifies challenges for its practical assessment, and poses research questions that will need to be answered.


 DOI: 10.21437/PQS.2016-9

Cite as: Robitza, W., Schönfellner, S., Raake, A. (2016) A Theoretical Approach to the Formation of Quality of Experience and User Behavior in Multimedia Services. Proc. 5th ISCA/DEGA Workshop on Perceptual Quality of Systems (PQS 2016), 39-43, DOI: 10.21437/PQS.2016-9.


@inproceedings{Robitza2016,
  author={Werner Robitza and Sabine Schönfellner and Alexander Raake},
  title={A Theoretical Approach to the Formation of Quality of Experience and User Behavior in Multimedia Services},
  year=2016,
  booktitle={Proc. 5th ISCA/DEGA Workshop on Perceptual Quality of Systems (PQS 2016)},
  pages={39--43},
  doi={10.21437/PQS.2016-9},
  url={http://dx.doi.org/10.21437/PQS.2016-9}
}