Fourth European Conference on Speech Communication and Technology

Madrid, Spain
September 18-21, 1995

Development and Evaluation of a Spoken Dialogue for a Telephone Based Transaction System

Lars Bo Larsen

Center for PersonKommunikation, Institute of Electronic Systems, Aalborg University, Aalborg, Denmark

This paper presents the development of a spoken dialogue system for a Book Club Member Service [1]. The dialogue has been designed and implemented utilising a Generic Dialogue System (GDS) platform, developed at CPK [2]. The goal of this work has been to evaluate whether it would be feasible to design and implement a Spoken language Dialogue System (SDS) based on the functionality of an existing Voice Response (VR) system, and using the GDS. Following the introduction and a description of the application, the paper briefly presents the GDS and the hardware architecture. The dialogue design, implementation and evaluation procedures are then described and discussed. A preliminary field test has been carried out in order to evaluate the system, and to compare it to the original VR system. Finally, some conclusions are proposed, as to whether this principle of creating SDS from VR is applicable, and some future tasks are briefly discussed.

Full Paper

Bibliographic reference.  Larsen, Lars Bo (1995): "Development and evaluation of a spoken dialogue for a telephone based transaction system", In EUROSPEECH-1995, 1973-1976.