4th International Conference on Spoken Language Processing

Philadelphia, PA, USA
October 3-6, 1996

The Design of Complex Telephony Applications Using Large Vocabulary Speech Technology

S. J. Whittaker, D. J. Attwater

BT Laboratories, Ipswich, Suffolk, UK

Almost every speech application involves integration with real world databases which may be large or complex. Telephony based examples include call-centre automation, customer identification and directory assistance. Many such applications are intrinsically large vocabulary problems with complex data requirements. This paper illustrates the architectural, technical and dialogue issues relevant to the development of such systems. The implementation of the Brimstone corporate directory trial system developed at BT Laboratories is described.

Full Paper

Bibliographic reference.  Whittaker, S. J. / Attwater, D. J. (1996): "The design of complex telephony applications using large vocabulary speech technology", In ICSLP-1996, 705-708.