4th International Conference on Spoken Language Processing

Philadelphia, PA, USA
October 3-6, 1996

Principles for the Design of Cooperative Spoken Human-Machine Dialogue

Niels Ole Bernsen, Hans Dybkjśr, Laila Dybkjśr

Centre for Cognitive Science, Roskilde University, Roskilde, Denmark

This paper presents a consolidated set of 24 principles of cooperative spoken human-machine dialogue which are based on the development and controlled user testing of the dialogue component of the Danish dialogue system as well as on comparison with human-human dialogue theory. Potentially, the principles could be used as effective and systematic dialogue development and evaluation tools both during early design and in later phases of dialogue evaluation.

Full Paper

Bibliographic reference.  Bernsen, Niels Ole / Dybkjśr, Hans / Dybkjśr, Laila (1996): "Principles for the design of cooperative spoken human-machine dialogue", In ICSLP-1996, 729-732.