6th SIGdial Workshop on Discourse and Dialogue

Lisbon, Portugal
September 2-3, 2005

Adaptation of an Automotive Dialogue System to Usersí Expertise

Liza Hassel (1,2), Eli Hagen (2)

(1) Centre for Information and Language Processing, Ludwig Maximilian University; (2) Forschungs- und Innovationszentrum, BMW AG, Munich, Germany

Spoken dialogue systems (SDSs) can be used to operate devices, e.g. in the automotive environment. People using these systems usually have different levels of experience. However, most systems do not take this into account. In this paper we present a method to build a dialogue system in an automotive environment that adapts to the userís experience with the system. We implemented the adaptation in a prototype and carried out exhaustive tests. Our usability tests show that adaptation increases both user performance and user satisfaction.

Full Paper

Bibliographic reference.  Hassel, Liza / Hagen, Eli (2005): "Adaptation of an automotive dialogue system to users≤ expertise", In SIGdial6-2005, 222-226.