EUROSPEECH 2001 Scandinavia
7th European Conference on Speech Communication and Technology

Aalborg, Denmark
September 3-7, 2001


Caller Identification for the SCANMail Voicemail Browser

Aaron Rosenberg (1), Julia Hirschberg (1), Michiel Bacchiani (1), S. Parthasarathy (1), Philip Isenhour (2), Larry Stead (1)

(1) AT&T Labs-Research, USA; (2) Virginia Tech, USA

SCANMail is a prototype system developed to provide useful tools for managing and searching through voicemail messages. Content is extracted from voicemail messages using various speech and text processing tools. One such content category is the identity of the message caller. This paper describes CallerID, the sever tool attached to SCANMail to provide caller labels for voicemail messages. CallerID makes use of text independent speaker recognition techniques. Two kinds of requests are handled by the CallerID server. A request triggered by the arrival of a new voicemail message results in the processing of the message to score it agains the models of callers assigned to the user (recipient) in order to propose the identity of the caller. A second request is initiated by a user who provides a caller label for a message he/she has reviewed. CallerID processes the message and uses it to train or adapt a speaker model for the caller.

Full Paper

Bibliographic reference.  Rosenberg, Aaron / Hirschberg, Julia / Bacchiani, Michiel / Parthasarathy, S. / Isenhour, Philip / Stead, Larry (2001): "Caller identification for the SCANMail voicemail browser", In EUROSPEECH-2001, 2373-2376.